Outsource Hosting support

Our complete outsourced hosting support ensures the availability of your website 24/7 & 365 days. ServerPoet experts offer maintenance, troubleshooting, protection, and all types of support related to your hosting.

Our Managed Outsourced Hosting Support Includes

What We Achieved Yet

1 +
Customers Get Support From Us
1 +
Ticket Resolved Last Year
1 +
Websites Hosted on Serverpoet
1
Server Experts
All Plan Features Starter Sprout

$299/m

Order Now
Pro Plus

$599/m

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Elite Pro

$799/m

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Support Coverage Limited (30 hours/week) 8x5x365 24x7x365
Number of Servers Unlimited Unlimited Unlimited
Number of Tickets 50 100 Unlimited
Skype Support No No Yes
Number of Call 50 100 Unlimited
L1 Support Yes Yes Yes
L2 Support No Yes Yes
L3 Support No No Yes
Free initial Server Hardening using our Script Yes Yes Yes
We will work as your staff (White labeled Support) No Yes Yes
Canned Responses No No No
Server Update No Yes Yes
Security Auditing and PCI Scan No Yes Yes
Performance Tuning No Yes Yes
Server Monitoring 5 Servers 15 Servers 25 Servers
Sales & Billing Support Yes Yes Yes
DevOps No No Yes
Average Response Time 30 Min 10 Min 10 Min
Average Resolution Time* 5 Hours 3 Hours 2 Hours
Guaranteed Response Time* 60 min 45 min 30 min
Weekly Server Scan No Yes Yes
Admin Support Hours Limit 10 Hours 20 Hours 30 Hours
Order Now Order Now Order Now

Why Outsource Hosting Support From Serverpoet

Trusted IT experts

Our IT experts have years of experience in solving any type of hosting queries. They resolved thousands of queries each year with a 95%+ client satisfaction rate.

Multichannel 24/7 support

You can reach out to our team from whichever channel you want including chat, ticket, email, and call support. Our response time is around within a minute.

Cost-efficiency

You just need to pay only for services that you get from us. We are completely transparent with our pricing, resources, and data protection.

Server setup & protection

We are here to help in server setup and mitigate server attacks like brute force, inbound and outbound spamming, and DDoS attacks.

Server performance maintenance

Get complete maintenance of your server performance by mitigating risk, continuous monitoring of the server, and handling server load spikes.

Account setup and migration

Whether you want to set up a new account or want to transfer your existing website to another server, our team is here to do it without any data loss.

Dedicated Tech Support

outsourced hosting support

Support Level We Offered

Level 1

The solution to all basic issues that do not require enough technical specification. Level 1 support is the initial point of contact for most customer inquiries such as account setup, billing inquiries, predefined scripts, common issue resolve, and general information requests.

Level 2

Level 2 support deals with more complex issues than Level 1. The experts require deeper knowledge and expertise to offer support for such problems as troubleshooting, configuration issues, software installations, server monitoring, performance optimizations, etc.

Level 3

Resolution of more advanced queries than level 2. Level 3 support is offered by expert technicians who have in-depth knowledge of server infrastructure. They help in server outages, advanced troubleshooting, security breaches, 24/7 emergency support.

Our Experts are Available 24/7 For you

Need assistance with your web hosting? We are happy to answer any of your queries. Our skilled professionals are available 24×7 and 365 days for any support you need.

Talk To A Specialist

REPLY TIME: 15 MINUTES

E-mail

FIRST REPLY: 15 MINUTES

Available Plans

$2250.00

+
-
Tech *

$1050.00

+
-
Tech *

$1350.00

+
-
Tech *

$1650.00

+
-
Tech *

$2000.00

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AVAILABLE PLANS

Product

Price

$2250.00

$1050.00

$1350.00

$1650.00

$2000.00

outsourced hosting support

Send a request to our experts for any issue you are facing.

Industries We Work In

Web Hosts

Web Hosts

Data Centres

Data Centres

SAAS Providers

SAAS Providers

E-Commerce Websites

E-Commerce Websites

Apps Developers

Apps Developers

Corporate Wesbites

Corporate Wesbites

Private Cloud

Private Cloud

About Serverpoet

Hire the Best Outsourced Hosting support Company For all Your Server Needs

Serverpoet is a web hosting solution provider company that offers everything you need to grow your business in an online world. We are offering server management, website maintenance, configuration, troubleshooting, server attack mitigating, migration, and server hardening.

Our other services included web development, digital marketing, SEO, content marketing, etc. Every year, we resolve thousands of server issues related to data, security, performance, and monitoring. No matter which type of issue you are facing, our team is always available to assist you instantly.
Managed Hosting Company

05+

years of experience

5000+

server Issue resolved

04+

Country Available Data Center

30+

Server Expert

cPanel
cPanel
WHM outsourced support
WHM
Plesk
Plesk
CyberPanel
CyberPanel
fastPanel outsourced hosting support
Fast Panel
DirectAdmin
DirectAdmin
sentora
sentora
Virtualizor
Virtualizor
Webmin
Webmin
Virtualmin
Virtualmin
Vesta
Vesta
cpanel
cPanel
WHM
WHM
Plesk
Plesk
CyberPanel
CyberPanel
Fast Panel
Fast Panel
DirectAdmin
DirectAdmin
sentora
sentora
Virtualizor
Virtualizor
Webmin
Webmin
Virtualmin
Virtualmin
Vesta
Vesta
CyberPanel
CyberPanel
Fast Panel
Fast Panel
DirectAdmin
DirectAdmin
cPanel
cPanel
WHM
WHM
Plesk
Plesk
sentora
sentora
Virtualizor
Virtualizor
Webmin
Webmin
Virtualmin
Virtualmin
Vesta
Vesta
Plesk
Plesk
CyberPanel
CyberPanel
Fast Panel
Fast Panel
Virtualizor
Virtualizor
Webmin
Webmin
Virtualmin
Virtualmin
Vesta
Vesta
cPanel
cPanel
WHM
WHM
DirectAdmin
DirectAdmin
sentora
sentora
cpanel
cPanel
whm
WHM
plesk
Plesk
cwp
CWP (CentOS Web Panel)
cyberpanel
CyberPanel
fastpanel
Fast Panel
directadmin
DirectAdmin
sentora
sentora
virtualizor
Virtualizor
webmin
Webmin
virtualmin
Virtualmin
vesta
Vesta
cPanel
cPanel
WHM
WHM
plesk
Plesk
CyberPanel
CyberPanel
Fast Panel
Fast Panel
DirectAdmin
DirectAdmin
sentora
sentora
Virtualizor
Virtualizor
Webmin
Webmin
Virtualmin
Virtualmin
Vesta
Vesta

Common Doubts That Frequently Asked by Users

Serverpoet’s experts are always available to resolve all types of server issues. Look out for some common server doubts that our users want to know.
1. What is Managed Outsourced Hosting Support?

Managed Outsourced Hosting Support is comprehensive support offered by providers like serverpoet to ensure the availability, security, and optimal performance of your website 24/7 and 365 days.

2. How do you ensure server security and protection against cyber threats?
Serverpoet employs a multi-faceted approach to server security including regular security auditing and PCI scans. Our team conducts security assessments, applies server hardening measures, and implements firewalls to safeguard your hosting environment. We also offer intellectual property protection services. Additionally, our 24/7 server monitoring helps detect any issue in the server instantly.
3. How do I contact Serverpoet's support team in case of an issue or inquiry?

You can reach Serverpoet’s support team through various channels, including chat, ticketing, email, and phone support. Our dedicated team is available 24/7 to assist you with any issues or inquiries you may have.

4. Do you have any service-level agreements (SLAs) in place to guarantee uptime for websites hosted with Serverpoet?
Yes, Serverpoet is committed to providing 99.9% uptime levels. We have SLAs in place to ensure the reliability of our hosting services. Our service-level agreements (SLAs) specify guaranteed uptime percentages to avoid the event of any downtime.
5. What is the average response time for support requests?

Our response time for support requests typically ranges from 2 minutes to 2 hours depending on the availability of team members. We strive to address your inquiries and resolve any problems as quickly as possible to minimize disruptions to your website.

6. What will happen when the Support Hours exceed the usage?
We will inform you when support hours exceed the allocated usage. You may have the option to purchase additional support hours as needed. Serverpoet provides complete transparency on pricing and projects to ensure you receive the support you require.
7. What is the process of completing a project?

The process of completing a project depends on the complexity of it. We are offering support based on levels.
Level 1: Basic issues are resolved such as account setup and common inquiries.
Level 2: More complex issues like troubleshooting and performance optimizations, are addressed
Level 3: This includes advanced queries like server outages, security breaches, and critical performance problems.

We are looking for a business development executive (business analyst- presales) to join our team. Candidates should be experienced in generating business from the international market & experience working on bidding portals & websites like Upwork, and Freelancer. Bidding on various platforms like Freelancer, Upwork, PPH, Guru, etc. Note:- We don't have any option for Part time job or Work from home.

Skills Required:- The candidate Should be able to understand the client's requirements. Excellent written and spoken communication skills. Candidates must have knowledge of IT services. Candidates should be able to write creative proposals. Should be professional and excellent at time management.

Required language:- English proficient

Salary:- Hike on current

Note:-Only candidates who are located in Jaipur , should apply for this job.

We are looking for a business development executive (business analyst- presales) to join our team. Candidates should be experienced in generating business from the international market & experience working on bidding portals & websites like Upwork, and Freelancer. Bidding on various platforms like Freelancer, Upwork, PPH, Guru, etc. Note:- We don't have any option for Part time job or Work from home.

Skills Required:- The candidate Should be able to understand the client's requirements. Excellent written and spoken communication skills. Candidates must have knowledge of IT services. Candidates should be able to write creative proposals. Should be professional and excellent at time management.

Required language:- English proficient

Salary:- Hike on current

Note:-Only candidates who are located in Jaipur , should apply for this job.

We are looking for a business development executive (business analyst- presales) to join our team. Candidates should be experienced in generating business from the international market & experience working on bidding portals & websites like Upwork, and Freelancer. Bidding on various platforms like Freelancer, Upwork, PPH, Guru, etc. Note:- We don't have any option for Part time job or Work from home.

Skills Required:- The candidate Should be able to understand the client's requirements. Excellent written and spoken communication skills. Candidates must have knowledge of IT services. Candidates should be able to write creative proposals. Should be professional and excellent at time management.

Required language:- English proficient

Salary:- Hike on current

Note:-Only candidates who are located in Jaipur , should apply for this job.

We are looking for a business development executive (business analyst- presales) to join our team. Candidates should be experienced in generating business from the international market & experience working on bidding portals & websites like Upwork, and Freelancer. Bidding on various platforms like Freelancer, Upwork, PPH, Guru, etc. Note:- We don't have any option for Part time job or Work from home.

Skills Required:- The candidate Should be able to understand the client's requirements. Excellent written and spoken communication skills. Candidates must have knowledge of IT services. Candidates should be able to write creative proposals. Should be professional and excellent at time management.

Required language:- English proficient

Salary:- Hike on current

Note:-Only candidates who are located in Jaipur , should apply for this job.

We are looking for a business development executive (business analyst- presales) to join our team. Candidates should be experienced in generating business from the international market & experience working on bidding portals & websites like Upwork, and Freelancer. Bidding on various platforms like Freelancer, Upwork, PPH, Guru, etc. Note:- We don't have any option for Part time job or Work from home.

Skills Required:- The candidate Should be able to understand the client's requirements. Excellent written and spoken communication skills. Candidates must have knowledge of IT services. Candidates should be able to write creative proposals. Should be professional and excellent at time management.

Required language:- English proficient

Salary:- Hike on current

Note:-Only candidates who are located in Jaipur , should apply for this job.

We are looking for a business development executive (business analyst- presales) to join our team. Candidates should be experienced in generating business from the international market & experience working on bidding portals & websites like Upwork, and Freelancer. Bidding on various platforms like Freelancer, Upwork, PPH, Guru, etc. Note:- We don't have any option for Part time job or Work from home.

Skills Required:- The candidate Should be able to understand the client's requirements. Excellent written and spoken communication skills. Candidates must have knowledge of IT services. Candidates should be able to write creative proposals. Should be professional and excellent at time management.

Required language:- English proficient

Salary:- Hike on current

Note:-Only candidates who are located in Jaipur , should apply for this job.