Outsource Hosting support

Complete hosting support to ensure the availability of your website 24/7 & 365 days. Our experts offer maintenance, troubleshooting, protection, and all types of support related to your hosting.

Our Managed Outsourced Hosting Support Includes

What We Achieved Yet

1 +
Customers Get Support From Us
1 +
Ticket Resolved Last Year
1 +
Websites Hosted on Serverpoet
1
Google Rating
All Plan Features Starter Sprout

$299

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Pro Plus

$599

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Elite Pro

$799

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Support Coverage Limited (30 hours/week) 8x5x365 24x7x365
Number of Servers Unlimited Unlimited Unlimited
Number of Tickets 50 100 Unlimited
Skype Support No No Yes
Number of Call 50 100 Unlimited
L1 Support Yes Yes Yes
L2 Support No Yes Yes
L3 Support No No Yes
Free initial Server Hardening using our Script Yes Yes Yes
We will work as your staff (White labeled Support) No Yes Yes
Canned Responses No No No
Server Update No Yes Yes
Security Auditing and PCI Scan No Yes Yes
Performance Tuning No Yes Yes
Server Monitoring 5 Servers 15 Servers 25 Servers
Sales & Billing Support Yes Yes Yes
DevOps No No Yes
Average Response Time 30 Min 10 Min 10 Min
Average Resolution Time* 5 Hours 3 Hours 2 Hours
Guaranteed Response Time* 60 min 45 min 30 min
Weekly Server Scan No Yes Yes
Admin Support Hours Limit 10 Hours 20 Hours 30 Hours
Order Now Order Now Order Now

Support Level We Offered

Level 1

The solution to all basic issues that do not require enough technical specification. Level 1 support is the initial point of contact for most customer inquiries such as account setup, billing inquiries, predefined scripts, common issue resolve, and general information requests.

Level 2

Level 2 support deals with more complex issues than Level 1. The experts require deeper knowledge and expertise to offer support for such problems as troubleshooting, configuration issues, software installations, server monitoring, performance optimizations, etc.

Level 3

Resolution of more advanced queries than level 2. Level 3 support is offered by expert technicians who have in-depth knowledge of server infrastructure. They help in server outages, advanced troubleshooting, security breaches, 24/7 emergency support.

Dedicated Tech Support

outsourced hosting support

Available Plans

$2250.00

+
-
Tech *

$1050.00

+
-
Tech *

$1350.00

+
-
Tech *

$1650.00

+
-
Tech *

$2000.00

Why Outsource Hosting Support From Serverpoet

Trusted IT experts

Our IT experts have years of experience in solving any type of hosting queries. They resolved thousands of queries each year with a 95%+ client satisfaction rate.

Multichannel 24/7 support

You can reach out to our team from whichever channel you want including chat, ticket, email, and call support. Our response time is around within a minute.

Cost-efficiency

You just need to pay only for services that you get from us. We are completely transparent with our pricing, resources, and data protection.

Server setup & protection

We are here to help in server setup and mitigate server attacks like brute force, inbound and outbound spamming, and DDoS attacks.

Server performance maintenance

Get complete maintenance of your server performance by mitigating risk, continuous monitoring of the server, and handling server load spikes.

Account setup and migration

Whether you want to set up a new account or want to transfer your existing website to another server, our team is here to do it without any data loss.

outsourced hosting support

Send a request to our experts for any issue you are facing.

Industries

Web Hosts

Data Centres

SAAS Providers

E-Commerce Websites

Apps Developers

Corporate Wesbites

Private Cloud

About Serverpoet

Hire the Best Outsourced Hosting support Company For all Your Server Needs

Serverpoet is a web hosting solution provider company that offers everything you need to grow your business in an online world. We are offering server management, website maintenance, configuration, troubleshooting, server attack mitigating, migration, and server hardening.

Our other services included web development, digital marketing, SEO, content marketing, etc. Every year, we resolve thousands of server issues related to data, security, performance, and monitoring. No matter which type of issue you are facing, our server team is always available to assist you instantly.

10+

years of experience

1000+

server Issue resolved

04+

Country Available Data Center

20+

Server Expert

cPanel
cPanel
WHM
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Plesk
Plesk
CyberPanel
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Fast Panel
DirectAdmin
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Webmin
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cPanel
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Fast Panel
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DirectAdmin
DirectAdmin
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CyberPanel
CyberPanel
Fast Panel
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DirectAdmin
DirectAdmin
cPanel
cPanel
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Plesk
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CyberPanel
Fast Panel
Fast Panel
Virtualizor
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Webmin
Webmin
Virtualmin
Virtualmin
Vesta
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cPanel
cPanel
WHM
WHM
DirectAdmin
DirectAdmin
sentora
sentora
cPanel
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Plesk
CWP (CentOS Web Panel)
CyberPanel
Fast Panel
DirectAdmin
sentora
Virtualizor
Webmin
Virtualmin
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Plesk
CyberPanel
CyberPanel
Fast Panel
Fast Panel
DirectAdmin
DirectAdmin
sentora
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Webmin
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Common Doubts That Frequently Asked by Users

Serverpoet’s experts are always available to resolve all types of server issues. Look out for some common server doubts that our users want to know.
1. What is Managed Outsourced Hosting Support?

Managed Outsourced Hosting Support is comprehensive support offered by providers like serverpoet to ensure the availability, security, and optimal performance of your website 24/7 and 365 days.

2. How do you ensure server security and protection against cyber threats?

Serverpoet employs a multi-faceted approach to server security including regular security auditing and PCI scans. Our team conducts security assessments, applies server hardening measures, and implements firewalls to safeguard your hosting environment. We also offer intellectual property protection services. Additionally, our 24/7 server monitoring helps detect any issue in the server instantly.

3. How do I contact Serverpoet's support team in case of an issue or inquiry?

You can reach Serverpoet's support team through various channels, including chat, ticketing, email, and phone support. Our dedicated team is available 24/7 to assist you with any issues or inquiries you may have.

4. Do you have any service-level agreements (SLAs) in place to guarantee uptime for websites hosted with Serverpoet?

Yes, Serverpoet is committed to providing 99.9% uptime levels. We have SLAs in place to ensure the reliability of our hosting services. Our service-level agreements (SLAs) specify guaranteed uptime percentages to avoid the event of any downtime.

5. What is the average response time for support requests?

Our response time for support requests typically ranges from 2 minutes to 2 hours depending on the availability of team members. We strive to address your inquiries and resolve any problems as quickly as possible to minimize disruptions to your website.

6. What will happen when the Support Hours exceed the usage?

We will inform you when support hours exceed the allocated usage. You may have the option to purchase additional support hours as needed. Serverpoet provides complete transparency on pricing and projects to ensure you receive the support you require.

7. What is the process of completing a project?

The process of completing a project depends on the complexity of it. We are offering support based on levels.
Level 1: Basic issues are resolved such as account setup and common inquiries.
Level 2: More complex issues like troubleshooting and performance optimizations, are addressed
Level 3: This includes advanced queries like server outages, security breaches, and critical performance problems.

Job Title:- Cyber Security

Job Description:- Serverpoet Tech Solutions is seeking a highly skilled and motivated Cyber Analyst to join our dynamic cybersecurity team. As a Cyber Analyst, you will play a critical role in identifying, analyzing, and mitigating cybersecurity threats and vulnerabilities to protect our infrastructure and customer data.

Note:- Please apply only if you have prior experience working with Cyber Security.

Note:- We don't have any option for Part time job or Work from home.

Key Responsibilities:

  • Threat Detection and Analysis: Monitor and analyze network traffic, system logs, and security alerts to identify potential security incidents.

Investigate and assess the severity of security events and incidents.

  • Vulnerability Management: Conduct regular vulnerability assessments and penetration tests to identify weaknesses in our systems.

Collaborate with IT teams to remediate vulnerabilities and ensure a robust security posture.

  • Incident Response: Develop and execute incident response plans to contain, eradicate, and recover from security incidents.

Coordinate with internal teams and external partners during incident resolution.

  • Security Awareness: Promote cybersecurity awareness among employees through training and awareness programs.

Stay updated on emerging threats and industry best practices to enhance the company's security posture.

  • Compliance and Reporting: Ensure compliance with industry standards and regulations, such as GDPR, HIPAA, or ISO 27001.

Prepare and present security reports to management and stakeholders.Skills Required:-

  • Scripting
  • Network security control.
  • Control and Frameworks
  • Operating systems.
  • Security Tools

Qualifications:

  • Bachelor's degree in Cybersecurity, Information Technology, or related field (Master's preferred).
  • Certified Information Systems Security Professional (CISSP) or equivalent certification.
  • Proven experience in cybersecurity, including threat detection, incident response, and vulnerability management.
  • Familiarity with security tools and technologies (firewalls, SIEM, IDS/IPS, etc.).
  • Strong analytical and problem-solving skills.
  • Excellent communication and teamwork abilities.
  • Ability to adapt to evolving cyber threats and technologies.

Experience:- 3 years or more.

Job Type: Full-time

Salary: ₹25,000.00 - ₹50,000.00 per month

Web Designer

Job Title:-Web Designer

Industry of the Employer:-IT - Software Department

Location of the Job:-Jaipur

Job Description:- At Serverpoet , we are seeking a talented Web Designer to join our team. As a Web Designer at Servepoet , you may have the knowledge of WordPress ,Java, Java Script, Core Java, SpringBoot, MySQL, Bootstrap, jQuery, HTML, CSS3 will be an added advantage. .

Job Type:-Full-time

Responsibilities:-

  • Gather and evaluate user requirements in collaboration with product managers and engineers.
  • Build page navigation buttons and search fields.
  • Create original graphic designs (e.g. images, sketches and tables).
  • Conduct layout adjustments based on user feedback.
  • Adhere to style standards on fonts, colors and images.

Requirements:-

  • Min. 2 years expertise as a ux/ui designer..
  • Portfolio of design projects.
  • Experience with adobe xd, figma, Sketch.
  • Up-to-date knowledge of wordpress , design software like Adobe Illustrator and Photoshop.
  • Team spirit; strong communication skills to collaborate with various stakeholders.
  • Passionate about designing mind blowing and problem solving user experiences.
  • Ability to commute/relocate:-Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)

Experience:- Web design: 2 years (Preferred)

Online Bidder

Job Title:-Web Designer

Industry of the Employer:-IT - Software Department

Location of the Job:-Jaipur

Job Description:- At Serverpoet , we are seeking a talented Web Designer to join our team. As a Web Designer at Servepoet , you may have the knowledge of WordPress ,Java, Java Script, Core Java, SpringBoot, MySQL, Bootstrap, jQuery, HTML, CSS3 will be an added advantage. .

Job Type:-Full-time

Responsibilities:-

  • Gather and evaluate user requirements in collaboration with product managers and engineers.
  • Build page navigation buttons and search fields.
  • Create original graphic designs (e.g. images, sketches and tables).
  • Conduct layout adjustments based on user feedback.
  • Adhere to style standards on fonts, colors and images.

Requirements:-

  • Min. 2 years expertise as a ux/ui designer..
  • Portfolio of design projects.
  • Experience with adobe xd, figma, Sketch.
  • Up-to-date knowledge of wordpress , design software like Adobe Illustrator and Photoshop.
  • Team spirit; strong communication skills to collaborate with various stakeholders.
  • Passionate about designing mind blowing and problem solving user experiences.
  • Ability to commute/relocate:-Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)

Salary:- ₹20,000.00 - ₹30,000.00 per month

Education:- Bachelor's (Preferred)

Salary:- ₹20,000.00 - ₹30,000.00 per month

Experience:- Web design: 2 years (Preferred)

Online Bidder

Job Title:-Social Media Manager

Industry of the Employer:-IT - Software Department

Location of the Job:-Jaipur

Job Description:- At Serverpoet , we are seeking a talented Social Media Manager to join our team. As a Social Media Manager at Servepoet , you will be responsible for creating and executing social media campaigns that align with our company's marketing goals. The ideal candidate will have a passion for social media, a strong understanding of different social media platforms, and experience in creating engaging content that drives traffic and engagement.

Job Type:-Full-time

Responsibilities:-

  • Develop and execute social media marketing campaigns that align with our company's marketing goals.
  • Create and manage social media content calendars, including writing and editing social media posts and developing visual content.
  • Collaborate with designers, project managers, and other developers to create and implement WordPress solutions.
  • Monitor social media platforms for customer feedback and respond to customer inquiries in a timely manner.
  • Analyze social media metrics and adjust campaigns accordingly to improve engagement and reach.

Requirements:-

  • Bachelor's degree in Marketing, Communications, or a related field.
  • 1-2 years of experience in social media marketing, preferably in a corporate setting.
  • Strong understanding of different social media platforms, including Facebook, Twitter, Instagram, LinkedIn.

Salary:- ₹15,000.00 - ₹25,000.00 per month

Experience:- Total work (Preferred)

Online Bidder

Job Title:-WordPress Developer

ServerPoet Tech Solutions is a fast-growing IT company that provides cutting-edge technology solutions to businesses of all sizes. We are currently seeking an experienced WordPress Developer to join our team.

Job Description:- As a System Admin at Serverpoet Tech Solutions, you will play a vital role in driving the organic growth and online visibility of our client's websites.

Job Type:-Full-time

Responsibilities:-

  • Design, develop, and maintain WordPress websites and applications.
  • Develop and customize WordPress themes and plugins to meet client needs.
  • Collaborate with designers, project managers, and other developers to create and implement WordPress solutions.
  • Troubleshoot and debug issues as they arise.
  • Stay up-to-date with the latest trends and technologies in WordPress development.

Requirements:-

  • Minimum 1 year of experience in WordPress development.
  • Proficiency in PHP, HTML, CSS, JavaScript, and MySQL.
  • Experience with WordPress theme and plugin development.
  • Strong understanding of responsive design and cross-browser compatibility.
  • Ability to work independently and as part of a team.
  • Excellent problem-solving skills and attention to detail.
  • If you are passionate about WordPress development and have a track record of delivering high-quality work, we encourage you to apply. We offer competitive compensation packages, flexible working hours, and opportunities for growth and advancement within the company.

Salary:- ₹7,000.00 - ₹20,000.00 per month

Experience:- 1 year (Preferred)

System Admin

Company Overview: We are dedicated to offering comprehensive Web Hosting services, along with digital marketing and email marketing solutions to businesses of all sizes.

Job Description:- As a System Admin at Serverpoet Tech Solutions, you will play a vital role in driving the organic growth and online visibility of our client's websites.

Note:- We don't have any option for Part time job or Work from home.

Job Type:-Full-time

Responsibilities:-

  • Supporting the roll-out of new applications
  • Provide client support and technical issue resolution via E-Mail, phone and other electronic medium
  • Troubleshooting a variety of technical issues customers are having with their web hosting services
  • Successfully completes other duties and projects as assigned.

Requirements:-

  • Computer Knowledge, Good Communication, Preferably B.Tech.
  • Experience with Hosting Control Panels (CPanel/WHM/Plesk)
  • Basic installation, server security, server monitoring
  • Excellent understanding of SMTP, HTTP, FTP, IMAP, POP, Exim
  • Installation and modification of Apache, Bind, DNS, PHP, MySQL, Perl
  • Managing server Backup/Restore.

Note :- Only candidates who are located in Jaipur , should apply for this job.

Salary:- ₹10,000.00 - ₹25,000.00 per month

₹10,000.00 - ₹25,000.00 per month

Content Writer

Job Description:- Serverpoet Tech, a leading IT company based in Jaipur, is seeking a Content Writer to join our team.

Note:- Please apply only if you have prior experience working with Content Writer.

Note:- We don't have any option for Part time job or Work from home.

Job Type:-Full-time

Experience:-6 Months or more.

Responsibilities:-

  • We are looking for a content writer who has impeccable command over written and spoken English and should be able to write content on given topics.
  • Good skill in writing and interesting article.
  • Passion for IT and an interest in digital marketing trends.
  • Cooperate with teams to ensure top-quality content.

Requirements:-

  • Creative writing
  • Copy Writing
  • Story Writing
  • Proof Reading
  • Content Writing
  • Blogs Writing

Salary:- Hike on current

Note:-Only candidates who are located in Jaipur , should apply for this job.

PHP Developer

Job Description:- Looking for passionate PHP Developers with hands-on experience in CodeIgniter Framework, REST API / RESTFUL Services.

Job Type:-Full-time

Responsibilities and Duties:-

  • Design and Develop web applications in using PHP Frameworks like CodeIgniter.
  • Develop REST API / RESTFUL Services (web services).
  • Work of web technologies including HTML, CSS, Javascript, AJAX, JQuery, etc.
  • Write clean and well-designed code.
  • Analyze and identify problems & provide solutions.
  • Effectively communicate status, metrics, and issues on a regular basis.

Requirements and Qualifications:-

  • Minimum 1.5 months to 3 years of Experience in the required skills.
  • Qualifications Required: B.E./ M.Tech/ BCA/ MCA/ BSc IT.
  • Command over code standards and code and query optimization.
  • Good writing & communication skills.

Education:-
Under Graduate:- B.Tech/B.E. in Any Specialization, B.Sc in Any Specialization, BCA in Computers
Post Graduate:- MCA in Computers, M.Tech in Any Specialization

Salary:- Hike on current

Note:-Only candidates who are located in Jaipur , should apply for this job.

SEO Executive

Company Overview:-Serverpoet Tech Solutions is a fast-growing technology company specializing in web development, software solutions, and digital marketing. Our dedicated team of professionals is committed to delivering high-quality services to our clients. We value innovation, collaboration, and continuous learning, and we offer a dynamic and supportive work environment for our employees to thrive. Note:- We don't have any option for Part time job or Work from home.

Job Description:- As an SEO Executive at Serverpoet Tech Solutions, you will play a vital role in driving the organic growth and online visibility of our client's websites. You will work closely with our digital marketing team to implement effective search engine optimization strategies and ensure our client's websites rank high on search engine results pages. This is an onsite position located in Pratap Nagar, Jaipur.

To be successful as an SEO executive, you should have strong copywriting and analytical skills, knowledge of coding techniques, and a commitment to constantly improving key skills. Ultimately, an SEO executive should have outstanding knowledge of SEO, a passion for the industry, and time management skills.

Job Type:-Full-time

Responsibilities:-

  • Conducting on-site and off-site analysis of web SEO competition.
  • Conduct keyword research to identify opportunities for organic traffic growth.
  • Perform on-page and off-page optimization techniques to improve website rankings.
  • Develop and implement link-building strategies to enhance domain authority.
  • Optimize website content, including meta tags, headings, and image alt tags.
  • Monitor and analyze website performance using SEO tools and analytics platforms.
  • Generate regular SEO performance reports and provide recommendations for improvement.
  • Collaborate with the content team to create SEO-friendly content and optimize existing content.
  • Conduct technical audits to identify and resolve website issues affecting search engine rankings.
  • Work closely with the development team to ensure SEO best practices are implemented during website development and updates.
  • Must have Technical SEO knowledge

Requirements:-

  • Proven experience as an SEO Executive or similar role.
  • In-depth knowledge of search engine optimization techniques, tools, and best practices.
  • Strong understanding of search engine algorithms and ranking factors.
  • Proficiency in using SEO tools such as Google Analytics, Google Search Console, SEMrush, or Moz.
  • Familiarity with HTML, CSS, and website development principles.
  • Excellent analytical and problem-solving skills.
  • Strong communication and teamwork abilities.

Salary:- Hike on current

Note:-Only candidates who are located in Jaipur , should apply for this job.

Business Analyst ( Online Bidder )

We are looking for a business development executive (business analyst- presales) to join our team. Candidates should be experienced in generating business from the international market & experience working on bidding portals & websites like Upwork, and Freelancer. Bidding on various platforms like Freelancer, Upwork, PPH, Guru, etc. Note:- We don't have any option for Part time job or Work from home.

Skills Required:- The candidate Should be able to understand the client's requirements. Excellent written and spoken communication skills. Candidates must have knowledge of IT services. Candidates should be able to write creative proposals. Should be professional and excellent at time management.

Required language:- English proficient

Salary:- Hike on current

Note:-Only candidates who are located in Jaipur , should apply for this job.

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